How to Manage User Subscriptions?
You can view and manage a user's subscription from the Users section. A subscription determines the user's plan and available features.
View a User's Subscription
- Sign in to the Reseller Dashboard.
- Select Users from the navigation menu.
- Find the user you want to review.
- Click View User to see the user's details.
- Check the Subscription section.
The Subscription section shows the user's current plan and billing information. If the user has no active subscription, it will show that they are on the free plan.
Set a User's Account Type
When you create or edit a user, you can set their account type:
- Free User — The user is on the free plan with no active subscription.
- Start a Trial — The user begins a trial period based on the trial length set in your plan settings.
To change a user's account type:
- Select Users from the navigation menu.
- Find the user you want to update.
- Open the user's edit page.
- Change the Account Type.
- Select Save.
How Paid Subscriptions Are Created
Paid subscriptions are created when a user completes payment through your connected Stripe account. The pricing, billing period, and trial length come from your settings under Plans and Pricing.
Once a user subscribes, their subscription appears in the Subscriptions section, where you can review its status.
Important: Subscription pricing is controlled centrally under Settings, not per user. To change what users pay, update your plan pricing rather than the individual account.
Tip: Before assigning trials, check the trial period set under Plans and Pricing. The trial length applies to every user you start a trial for, so setting it correctly once keeps your accounts consistent.
Have more questions? Contact Support